If something goes wrong
Help with setup, scans, licences, language settings and monitoring.
I cannot find the language selector
Language selection was added in v1.0.2 for Windows and macOS. Check your version in Settings and use the update check if you are on an older release. The selector is in Settings → Appearance; changes apply immediately without a restart. File and folder names are not translated.
My old computer is no longer available
A licence is active on one computer at a time. If you cannot deactivate on the old computer, contact support for help moving it. Reinstalling on the same computer only needs a quick online licence check and does not consume another activation.
The storage forecast has changed
Storage History estimates when your drive will fill up at its current growth rate. Downloads, new projects and cleanup can change that rate, so the forecast is an estimate rather than a fixed deadline.
Cloud drives or Wi-Fi labels look wrong
Version 1.0.1 groups partitions under their physical drive and lists cloud drives separately without lowering the health score. It also fixes Wi-Fi adapters named WiFi being labelled Ethernet. Check for an update if you are running an older version.
The Mac app will not open
Double-clicking does not work the first time. Right-click DriveXos in Applications, choose Open, then press Open in the warning. After that it opens normally. The warning appears because the build is not signed with an Apple Developer ID yet.
The scan is taking a long time
A first scan of a full drive is the slow one. Use Quick for a faster look, and turn on fast scanning in Settings. Scanning a network or external drive is always slower than the drive inside your computer.
A drive is missing from the list
Make sure it is plugged in and visible in File Explorer or Finder, then reopen DriveXos. Some system locations need Administrator rights or permission to read, and DriveXos asks only when it genuinely needs it.
My licence key is not accepted
Copy the whole key, including the DXOS1. at the start, with no spaces or line breaks. If the app says the licence is already in use, press Deactivate on the computer that has it. If it says it cannot reach the licence server, connect to the internet and try again.
I deleted something I wanted to keep
Open the Recycle Bin, or the Trash on a Mac, and put the file back. That is where cleanups send files unless you deliberately chose to delete permanently.
Something here unclear, or not working for you?